About the Role
We are seeking a Technical Support Analyst to join our technical team at Lumen IT, a Calgary managed IT services provider. This is an opportunity to work with modern technology while supporting businesses across Calgary and the surrounding areas.
As a Technical Support Analyst, you will provide Tier 1 and Tier 2 technical support, working alongside senior team members to resolve client issues and learn advanced technologies. This is primarily an in-office position based in downtown Calgary, with some flexibility for remote work. You'll handle day-to-day technical support requests while building your skills in cloud infrastructure, security systems, and client service.
What You'll Do
Daily Technical Support (60% of your time)
- Respond to client support requests via phone, email, and ticketing system
- Troubleshoot common issues with Windows, macOS, Microsoft 365, and mobile devices
- Reset passwords, manage user accounts, and handl...
Ready to Apply?
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