Technical Support

Provide comprehensive technical support services to the Client's internal customers and service providers.

· Assess reported issues and work directly with Client's service providers for escalation and timely issue resolution.

· Effectively communicate with Deskside Supervisor regarding asset management and break/fix processes.

· Effectively communicate with the Deskside Supervisor regarding any Help Desk related issues or processes. Provide setup and support services for conference rooms.

· Follow established Asset Management processes

· Report any potential problem cases to the Deskside Manager. (Build a proactive environment)

· Perform IMAC-related tasks as assigned.

· Effectively consult with the Deskside Manager on any cases where high-level technical support is needed.

· Replicate and resolve customer incidents in the software & hardware environment.

· Escalate issues to the Deskside Manager where ...