Full-time

Technical Support (ASX)

Posted by Infront • Lugano, Ticino, Switzerland

📍 Lugano, Ticino 🕒 February 23, 2026

About the Role

About the Role

Join our technical support team and step into a collaborative, hands-on environment where learning happens every day. Based in our Lugano office, you’ll be part of a close-knit, experienced team that works side by side, shares knowledge openly, and tackles diverse client challenges across the Assetmax platform. Your responsibilities include: 

  • Acting as the primary point of contact for clients, providing professional and empathetic first-level support while addressing application, access, and data-related issues. 
  • Logging, prioritizing, and managing support tickets end-to-end in line with SLAs, ensuring timely follow-up and resolution. 
  • Escalating complex or second-level incidents to engineering, DevOps, or specialist teams with clear documentation and context. 
  • Building strong working relationships with clients and internal stakeholders to enhance satisfaction and trust. 
  • Staying up to date on applica...
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