Full-time
Technical Support Associate | Satellite Internet & Network Solutions | Clark
Posted by Sutherland • Pampanga, Central Luzon, Philippines
About the Role
As a Technical Support Associate for our Satellite Internet & Network Solutions account in Clark, you’ll be providing bill explanations, addressing general inquiries, and resolving connectivity issues, ensuring a smooth and efficient experience for our clients.
What you’ll bring to the table:
- Support customers through phone, chat, and email across a range of queries
- Understand customer concerns thoroughly and provide timely, satisfactory resolutions
- Troubleshoot a variety of technical issues and guide users effectively
- Accurately update customer records and transaction details in the system
- Offer value-added services and make relevant recommendations to customers
- Educate customers on relevant policies and procedures to build trust
You’re the perfect fit if you have:
- High school diploma; two-year colleg...
Ready to Apply?
Submit your application today and take the next step in your career journey with Sutherland.
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