Technical Support Associate

As a Technical Support Associate, you will be responsible for providing technical assistance and support to installers by identifying, troubleshooting, and resolving technical issues. You will communicate with installers via phone, email, or chat and work closely with other teams to ensure installers satisfaction.

Responsibilities

• Manage installers and provide the training as per requirements
• Respond to installers inquiries in a timely and professional manner
• Identify, diagnose, and resolve technical issues
• Provide technical support to installers via phone, email, or chat
• Record and document installers issues and resolutions via excel sheets
• Collaborate with other teams to resolve complex installers issues
• Ensure installers satisfaction by providing exceptional service and support
• Stay up-to-date with product and technical knowledge to provide accurate information to installers
• Continuous...