Technical Support Associate (Hindi-Speaking)

The Technical Support Associate documents complaints and inquiries on product distributed by Abbott ARDx through Infectious Diseases, Toxicology and the Cardiometabolic and Informatics business units. The role provides first line technical support to end users, distributors and commercial teams via phone, web-based tools and e-mail. Technical support assists the customer by providing guidance on the products intended use and addressing specific user issues. The team carries out its responsibilities while maintaining compliance to medical device and diagnostics post-market surveillance regulations.Continually evaluate and identify opportunities to drive process improvements that positively impact team performance and customer experienceDevelop and maintain areas of expertise in product specialties requiredARDx Technical Support team for role; sharing and expanding knowledge within the Maintain ability to comply with business continuity plan (i.e. Work remotely if required)Other duties a...