Full-time

Technical Support, Associate

Posted by Anthology Inc • Bengaluru, Karnataka, India

📍 Bengaluru, Karnataka 🕒 June 20, 2026

Apply for this Job Similar Jobs

About the Role

Description
Technical Support, Associate Lead II 
Remote - Chennai, India or Bangalore, India 
About the Role
Our Customer Support team has a proven track record of delivering high quality technical support to our customer base. As Associate Technical Support I on our Tier 1 team, you will be responsible for providing multi-level troubleshooting and technical support to Blackboard LMS customers via phone and email.
Responsibilities
Documenting customer issues, reproducing and gathering details on reported problems through resolution or escalation to Tier 2 
Drafting, reviewing, and publishing product bugs/fixes into our Knowledge Base 
Representing the Customer Support department in various support meetings or reviews with both internal product teams as well as external customers 
Providing outstanding customer service with every interaction by representing the voice of the customer, making their issue your ...
                

Job Details

Location Bengaluru, Karnataka
Job Type Full-time
Category Computer Occupations
Posted June 20, 2026
Deadline July 30, 2026

Ready to Apply?

Submit your application today and take the next step in your career journey with Anthology Inc.

Apply Now