Technical Support Analyst

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Overview

Providing high quality remote IT support to the worldwide WBD user community. Supporting end-users in finding resolutions for their inquiries.

Your Role Accountabilities:

• Operations and Administration
  • Provide escalation support from level 1 support using the ServiceNow Live Chat & Phone service. Prompt responding is vital.
  • Provide remote/virtual support using Zoom or other remote tools available to technicians.
  • Work on Global Service Desk incidents/requests that are routed to the Global Service Desk via ServiceNow and with Local Workforce Support teams to help resolve/satisfy incidents/requests.
  • Use additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc.
• Escalations, Collaboration, and Documentation
  • Re...