Full time

Technical Support Analyst

Posted by BGIS • Toronto, Ontario, Canada

📍 Toronto, Ontario 🕒 March 01, 2026

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About the Role

SUMMARY  
The Technical Support Analyst is responsible for providing technical assistance and support to end users, ensuring prompt resolution of a wide range of requests including hardware, software, printing and networking issues. In addition, the incumbent is expected to test and deploy new hardware and software as part of an ad-hoc request or as part of a major project. The Technical Support Analyst will action assigned tickets ensuring they are closed in a timely manner to meet SLAs. 
KEY DUTIES & RESPONSIBILITIES  
 Desktop Support
Provides desktop support to all end users ensuring computers and installed software operate seamlessly with diverse systems including associated validation systems, file servers, email servers, applications servers, etc. Support calls range from general PC and software questions to resolution of technical operating systems and hardware issues. 
Administers support requests via the IT ticket trackin...
                

Job Details

Location Toronto, Ontario
Job Type Full time
Category Computer Occupations
Posted March 01, 2026
Deadline April 10, 2026

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