About the Role
We are seeking a Technical Support Analyst to provide application support in a SaaS-based environment. This role will support customers by troubleshooting technical issues, collaborating cross-functionally, and ensuring timely resolution in accordance with established SLAs and processes.
Key Responsibilities
Provide technical support for a SaaS platform, including investigation and resolution of customer issues.
Research, reproduce, diagnose, and troubleshoot issues involving data integrations and file-based transmissions.
Work with technologies including SQL, AS2, EDI, XML, and flat files
Log, track, and manage issues using Jira and Salesforce, ensuring accurate documentation and timely escalation
Escalate issues in accordance with Standard Operating Procedures and communicate status clearly to stakeholders
Collaborate with Engineering, Product, and Customer Success teams to drive issue resolution and process improvements
Required Skills & Experience
Pro...
Key Responsibilities
Provide technical support for a SaaS platform, including investigation and resolution of customer issues.
Research, reproduce, diagnose, and troubleshoot issues involving data integrations and file-based transmissions.
Work with technologies including SQL, AS2, EDI, XML, and flat files
Log, track, and manage issues using Jira and Salesforce, ensuring accurate documentation and timely escalation
Escalate issues in accordance with Standard Operating Procedures and communicate status clearly to stakeholders
Collaborate with Engineering, Product, and Customer Success teams to drive issue resolution and process improvements
Required Skills & Experience
Pro...
Ready to Apply?
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