Technical Support Analyst

• Exciting opportunity to support
• Flexible opportunity to WFH (2 days per month in the office).

We have an exciting opportunity for a Technical Support Technician. This is a transformational role, ensuring that customers receive dedicated, first-class support for our products and services.

As a TSA 1 you will be responsible for providing first line technical guidance to ensure we support our customers and scale sustainably.

This role is the first tier of support, providing timely and effective technical solutions to common product/software issues. You will provide answers to 'how to' questions and other inquiries about customers' systems related to our product suite.

Key Responsibilities:

Trouble Shooting & Ticket Management

• Respond to customer enquiries via phone, email and our ticketing system.
• Answer all incoming calls from the Support Hotline
• Provide 1st-level technical support and troubleshootin...