Technical Support Analyst

Responsibilities
Become a subject matter expert for global, enterprise software solutions

Assist clients by troubleshooting technical issues and developing solutions

Identify training opportunities

Interact with developers and QA when escalating issues

Manage issues from initial reporting through to resolution

Identify tasks, bugs and improvements

Provide timely updates with appropriate details in a professional manner

Follow up with stakeholders

Perform investigations within a group or alone

Participate in On-call support rotation

Qualifications
Focused on delivering customer satisfaction

Knowledge of SQL to create read queries

Understanding of web technologies

Proficient English, verbal and written

Strong interpersonal skills

Experience in a technical support or help desk role

Effective analytical, problem solving, decision-making skills

Strong knowledge of ...