Technical Support Analyst
Posted by The Cigna Group • Kuala Lumpur, Kuala Lumpur, Malaysia
About the Role
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About The Cigna Group
Cigna is a multinational organisation and a leading global health services provider, dedicated to helping people improve their health, wellbeing and sense of security.
Role Overview
The Technical Support Analyst will join our Production Support team located in Kuala Lumpur, responsible for supporting a portfolio of applications, portals and services predominantly built on Java and .NET technologies (C#, ASP.NET, .NET Core). The role oversees day‑to‑day production environment activities.
Key services the Production Support team provides:
- Application Support
- 24/7 Production Support
- Monitoring, triage, defect identification and remediation
- Configuration updates, data fixes, ad-hoc reporting requests
- Incident Management
- Release Management
- Change Management
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