Technical Support Analyst
The Technical Support Analyst is responsible for providing technical support via phone, email or portal to enterprise customers for their IT issues.
Qualifications
Work Experience
2-4 years of experience in technology support roles2-4 years of experience working in a Service Desk environment is preferred Specific Competencies:
Ability to effectively translate technical information and procedures to customersTroubleshooting and analytical skills with capacity to accurately identify and assess problems before providing accurate solutionsDedicated to providing quality customer support to consistently meet customer expectations by providing service beyond expectationExcellent communication, both written and verbal, interpersonal skills with ability to listen effectively, respond appropriately, and maintain mutual comfort lev...