Full-time

Technical Support Analyst - English Speaking

Posted by transcosmos • Debrecen, Hajdú-Bihar, Hungary

📍 Debrecen, Hajdú-Bihar 🕒 March 03, 2026

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About the Role

The ideal candidate is a confident problem-solver who takes ownership of customer concerns from start to resolution. You are patient, empathetic, highly communicative, and able to remain focused and effective in a fast-paced environment.
Take full ownership of customer-reported issues and ensure timely resolution;
Research, diagnose, troubleshoot, and identify effective solutions for hardware and software concerns;
Provide prompt, reliable, and accurate information to customers while adapting communication style to their technical level;
Follow standard procedures for escalation of unresolved issues to appropriate internal teams;
Assist customers with product and service information using established call handling protocols and procedures; 
Process orders, manage service requests, and support customer retention efforts;
Handle customer complaints professionally, ensuring a positive customer experience;
Ensure contac...
                

Job Details

Location Debrecen, Hajdú-Bihar
Job Type Full-time
Category Computer Occupations
Posted March 03, 2026
Deadline April 12, 2026

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