About the Role
Technical Support Analyst (EDI)
The Technical Support Analyst is responsible for providing support for our client’s EDI/WMS systems. Responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools. Highly analytical and able to understand business needs, the Technical Support Analys has hands-on experience with IT systems and the ability to coach, train and educate end users as required. Responsible for maintaining the overall technology and ensuring continual use and operation.
Responsibilities
• Provide first level analysis of an incident and/or a solution to it in order to restore our client’s EDI system
• Perform remote troubleshooting, installation and repairs using remote support tools
• Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation
• Ensure connectivity of all systems
• Monitor inbound Secu...
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