Technical Support Analyst, Associate

General information- Country
- Mexico
- City
- Mexico City
- Job ID
- *****
- Department
- Customer Support
- Experience Level
- ASSOCIATE
- Employment Status
- FULL_TIME
- Workplace Type
- Hybrid
- Description & RequirementsWe are looking for a Technical Support Analyst, Associate to strengthen our technical team in an environment that is evolving at a fast pace.
This new job opportunity provides technical support assistance to customers, answering complex questions on function and usage of product via telephone and/or Internet.
Serves as primary support liaison between company and customer.
Communicate customer feedback to appropriate product development area and all others.
A Day in The Life Typically Includes:
- Proactively keeping customers informed of how and when problems are resolved with
- focus on retention and reference ability, documenting all information in required tracking
- systems.