Technical Support Agent

Montreal, QC — Onsite (Near Peel Metro Station). Please note that we do not accept remote or hybrid candidates at this time.

The Role

We are looking for a Technical Support Agent to join our on-site Montreal team. This full-time, on-site role (34 hours/week) is ideal for someone who thrives in a fast-paced environment and enjoys working closely with clients and cross-functional teams.

Responsibilities

What You’ll Do

• Customer Support : Provide direct support to customers with payment-related issues, ensuring they are resolved efficiently.
• Problem Resolution : Identify and troubleshoot payment processing issues, including transaction failures and payment disputes.
• Documentation : Maintain detailed records of customer interactions, issues, and resolutions using appropriate CRM and ticketing systems.

Qualifications

What We’re Looking For

• Ability to clearly explain...