Technical Support Agent for Customer Care

Embark on a rewarding career as a Technical Support Agent focused on customer care. This remote role demands strong problem-solving skills and a dedication to helping customers resolve technical issues.
This entry-level position offers opportunities for growth within the organization. You'll be responsible for first-level support for POS hardware/software, efficiently handling operational issues, and maintaining excellent customer interactions. A background in customer service and proficiency in Canadian French are key for success.
Key Responsibilities:
• Provide technical support for hardware/software
• Manage and resolve operational technical issues promptly
• Utilize service management tools for incident logging
• Contribute to knowledge base improvements
• Perform administrative support tasks related to customer care
Requirements:
• 1+ years of experience in customer service
• Background in call center environments preferred
• Proficiency in Windows...