Technical Support Agent

Technical Support Agent

Location: Ashby-de-la-Zouch (Office-based)

Pay Rate: £14.00 per hour

Hours: Monday to Friday, 8:30am - 5:00pm (1-hour paid lunch)

We are currently recruiting for a Technical Support Agent to join a busy and growing support team on an initial temporary basis of at least 3 months. This is an excellent opportunity for someone with a background in software or technical support who is confident dealing with customers and looking to gain experience within a structured support environment.

Key Responsibilities

• Act as the first point of contact for incoming support queries
• Handle customer enquiries via phone and live chat
• Log and raise support tickets for the wider technical team
• Provide clear, professional communication and manage customer expectations
• Escalate issues appropriately and ensure accurate documentation
• Confidentl...