About the Role
What you'll doTechnical Support & Defect Ticket Resolution Provide End to End technical support for all inquiries via the TomTom Help Center (including bugs, feature requests, support questions, and product inquiries). Ensure effective communication and timely problem resolution in line with Service Level Agreements (SLAs) and Service Level Objectives (SLOs). Accurately triage and categorize customer issues, escalating to product or engineering teams as needed. Maintain up-to-date and synchronized ticket information across customer and internal systems (e.g., ServiceNow, Jira). Knowledge Base & Self-Service Enablement Contribute to the development and maintenance of a comprehensive knowledge base, including FAQs, troubleshooting guides, and best practices. Promote and support customer self-service through TomTom’s online portals and dashboards. Train and share knowledge with fellow team members and across other...
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