Full-time
Technical Specialist
Posted by Envista Holdings Corporation • Sydney, Australia, Australia
About the Role
**Job Description:**
The primary function of this position is to independently support and perform technical duties related to DEXIS Imaging Solutions (software & hardware) by resolving customer questions, problems, or concerns **.**
**Job Requirements:**
+ Troubleshoot basic 3D software/hardware issues with internal and external customers, including installers and trainers, via phone, email, chat, and remote control/assist software.
+ Update existing 3D dental X-ray equipment, software, firmware and/or hardware remotely and/or on site.
+ Answer & resolve inbound calls, emails and chats pertaining to all 3D equipment.
+ Provide customer support including training, servicing, and quality assurance regarding all 3D products and software.
+ Documents and log all calls in the CRM system with the upmost detail.
+ Document and manage Product Development issues to resolution
+ Checks...
The primary function of this position is to independently support and perform technical duties related to DEXIS Imaging Solutions (software & hardware) by resolving customer questions, problems, or concerns **.**
**Job Requirements:**
+ Troubleshoot basic 3D software/hardware issues with internal and external customers, including installers and trainers, via phone, email, chat, and remote control/assist software.
+ Update existing 3D dental X-ray equipment, software, firmware and/or hardware remotely and/or on site.
+ Answer & resolve inbound calls, emails and chats pertaining to all 3D equipment.
+ Provide customer support including training, servicing, and quality assurance regarding all 3D products and software.
+ Documents and log all calls in the CRM system with the upmost detail.
+ Document and manage Product Development issues to resolution
+ Checks...
Ready to Apply?
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