Job Description
:
The primary function of this position is to independently support and perform technical duties related to DEXIS Imaging Solutions (software & hardware) by resolving customer questions, problems, or concerns.
Job Requirements:
Troubleshoot basic 3D software/hardware issues with internal and external customers, including installers and trainers, via phone, email, chat, and remote control/assist software.Update existing 3D dental X-ray equipment, software, firmware and/or hardware remotely and/or on site.Answer & resolve inbound calls, emails and chats pertaining to all 3D equipment.Provide customer support including training, servicing, and quality assurance regarding all 3D products and software.Documents and log all calls in the CRM system with the upmost detail.Document and manage Product Development issues to resolutionChecks warranty status, orders, and sends rep...