Full-time
Technical Solutions Specialist - Network/Telecoms
Posted by Five9 • Manila, Metro Manila, Philippines
About the Role
Responsibilities: Network and Telecom Troubleshooting: Utilize advanced diagnostic tools, including Wireshark, LogicMonitor, Razor, Empirix, Netscore, ThousandEyes, and Looker, to identify and resolve complex network and telecom issues.
Data Analysis: Leverage data analytics platforms such as Salesforce and Domo to interpret network and telecom data, identify patterns, and recommend performance improvements.
Findings Presentation: Translate technical findings into actionable insights and deliver presentations to management, offering clear and impactful recommendations.
Internal Escalation Support: Manage and resolve internal escalation calls from cross-departmental teams, delivering prompt and effective solutions to advanced technical challenges.
Root Cause Analysis: Examine escalation trends and root causes to identify process improvement opportunities, reduce recurring issues, and optimize overall network and telecom perfor...
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