Technical Solution Analyst (Support Domain)

Job Profile-
Title-

Technical Solution Analyst( Support Domain)
Location- Bangalore (Hybrid)
Exp- 8+ years

JD-
Roles and Responsibilities:
Enable digital transformation of support systems by aligning business, operations and technology
Evaluate industry technology landscape, discover tech stack, design solutions to solve business requirements
Ownership of end to end technology solutions projects
Identify solutions for customer self-service, automation, personalization, proactive support and seamless omnichannel experience
Knowledge of CRM, bug, messaging, collaboration, telephony, chat/bot, RPA systems required
Experience working on process improvements and re-engineering
Locate and define new process improvement opportunities
Improve adoption of deployed platforms, tools
Lead efforts to understand business needs, capture business requirements (BRD, define high level design, architecture and specifications of system.
Provide e...