Technical Services Technician

Duties and Responsibilities
Gain working knowledge of the companys products, systems, and services through training and hands-on experience.
Assist in basic technical presentations and demonstrations of Data Center products and critical facilities solutions .
Provide first-level technical support to customers via email, phone, and on-site.
Support senior technicians in installation, deployment, integration, testing, and basic implementation of systems and equipment.
Perform routine troubleshooting and maintenance tasks under guidance.
Assist the sales team by providing technical information and on-site support when needed.
Conduct technical service calls and client visits together with senior staff as required.
Help maintain positive customer relationships by responding promptly and professionally to technical concerns.
Perform internal IT support tasks such as system setup, cable management, basic network checks, and equipment inventory.
Prepare basic ser...