Technical Services – Product Support & Troubleshooting For EV OEM

Roles and Responsibilities

Technical Services – Post Launch Support & Troubleshooting is very critical to handle ‘LIVE’ escalated technical issues. They need to be channelized properly as special report/feedback to Research & Development (R&D) through Central Quality Assurance (CQA). Also such technical reports are after-effect of exhaustive troubleshooting, which has to be handled and guided. Service Executives (Dealer) escalate technical issues to Territory Manager-Service who in turn seeks guidance from this profile.

Responsibilities

P - Productivity: Optimum productivity to deal with Product issues and resolution of escalations

Product escalations to be supported with resolutions.

Any other New Model escalations tyo be supported with resolutions

Q - Quality: PFR draft creation for product improvement. Ensuring post cut-off part failure intimation, and coordination with backend for production vehicles