Full-time
Technical Services Analyst
Posted by Wenco International Mining Systems • Canada, BC, Canada
About the Role
Wenco International Mining Systems
Wenco International Mining Systems ( a subsidiary of Hitachi Construction Machinery (HCM), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations.
Position
Technical Services Analyst (Hybrid, Vancouver, BC; Remote eligible within Eastern Canada)
Responsibilities
Key Responsibilities
In Office
- Provide timely phone, email and remote access support for existing customers
- Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
- Record/document all client issues through to resolution using Wenco’s issue tracking system
- Plan and practice for system implementation and upgrade projects
- Review and contribute to product documentation
On S...
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