About the Role
Job Description:
- Supervise 3 support engineers and helpdesk staff.
- Oversee diagnostics, repair, and RMA claim processes.
- Coordinate with suppliers/vendors for RMA approvals, spare parts, and escalations.
- Monitor SLA turnaround and service performance.
- Provide hands-on troubleshooting guidance for POS & AIDC hardware.
- Assist Technical Operations Manager with reporting and improvements.
Required Skills:
- 3-5 years of experience in technical support/service experience, with leadership exposure.
- Diploma/Degree in Electrical/Electronic/Computer Engineering or related field.
- Hands-on repair and troubleshooting capability.
- Strong coordination, vendor communication, and reporting skills.
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