About the Role
Description
:Work towards minimizing equipment downtime and maintain production requirements as scheduled
Send technical analysis to the customers, and provide the customer with recommended service and repair options
Based on the technical audit of the machine and analysis report, the TSR will make recommendations to the customer on what components will need to be replaced
Must develop and maintain open lines of communication with all supportive internal and external departments
Ensure analysis, maintenance and repair recommendations are provided to appropriate groups in a timely manner
Rapid escalation to the appropriate individuals and/ or groups of any machine down situations
Accountable for building and maintaining a reporting database of all equipment technical issues
Technical support for commercial and operations team to provide value based insight...
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