Technical Service Manager POOLING ONLY

Responsibilities:

• Oversee and assess technical support services activities in the assigned client site.
• Manage, develop and coach technical team/s to meet operational targets and conduct regular reviews to ensure the team performs within set standards.
• Promote best practice and continuous improvement in service delivery.
• Establish and maintain good customer relationships and ensure customer satisfaction and accurate, timely and complete feedback.
• Strategize and monitor daily activities, resolution of customer technical concerns, escalations and backlogs.
• Conduct regular service reviews and provide performance statistics and reports.
• Effective resource and budget management.
• Manage and review contract changes efficiently.

Qualifications:

• Bachelor's Degree in Computer Engineering, Information Technology or any related course.
• With at least 8 years working experience in hands-o...