Full-time

Technical Service Manager (HKN1609261430)

Posted by PEOBASE Ltd • pedder street, central, hk, Hong Kong Island, Hong Kong

📍 pedder street, central, hk, Hong Kong Island 🕒 February 25, 2026

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About the Role

One of the global leader in fighting malicious internet attacks that headquartered in United States, is now seeking a Technical Service Manager to join their post-sales team in Hong Kong.
Responsibilities
Responsible for the customer’s perception of their relationship with company
Develop and maintain strategic customer relationship
Regularly communicate with assigned accounts, set expectations and negotiate priorities appropriately
Regularly meet with the Account Executive, Professional Service Executive and other key client relationship stakeholder to triangulate on immediate and long-term customer needs
Provide single point of contact for customer support issues
Proactively manage, measure and track customer support cases to insure their timely resolution
Rally internal resources as needed to resolve client issues; escalate issues to Product when appropriate
Establish and document each...
                

Job Details

Location pedder street, central, hk, Hong Kong Island
Job Type Full-time
Category Operations Specialties Managers
Posted February 25, 2026
Deadline April 06, 2026

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