Description
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Core Responsibilities:
The Technical Service Manager is responsible for helping the customer to be successful, ensuring product performance in the field, protect Axalta market share, gaining and improving customer satisfaction.
Lead the new line service daily work follow safety process and practiceSet up and manage the on line service team.Identified and build relationships with key person in customersEstablish baseline and improve on customer satisfactionPerform daily, weekly and monthly checklist, and improve the coating performanceResponsible for internal and external reportsCustomer issue report log sheet QVR, and lead the ABC weekly callCommunicate with CSR Sales team, GBT team and PE team form a good team work to support the customer.Manage the site team performance, set up site team COT and lead the IPP review, develop the site team to achieve t...