Technical Service Engineer(Network)

Responsibilities

• Reporting to regional team, ensure a high-level of support to our partners and customers for successful implementation and maintenance of our products. This includes remote and on-site optimization/troubleshooting as required, as well as assisting the regional or HQ test labs in re-producing issues to ensure prompt resolution.
• Organize Proof of Concept (PoC) trials at customer or partner sites. Generate trial report and present the test results.
• Deliver technical product training to partners and customers as required.
• Monitor incoming support requests, generate trouble ticket & review support history from customer/partner.
• Manage hardware-related support, including coordinating unit swaps and managing the RMA process.
• Create detailed field instructions for system restoration or issue workarounds as required.

Qualifications

• 3+ years experience in solution sales or cus...