Permanent

Technical Service Desk Advisor

Posted by Ricoh • Northampton, England, United Kingdom

📍 Northampton, England 🕒 June 23, 2026

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About the Role

What you will be doing
Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered

Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis, monitoring and proactively update tickets / Management that are close to breaching their SLA

Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets – applying ITIL best practice where possible

Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service Ricoh offer. Making recommendations / suggestions for areas of improvement.
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Job Details

Location Northampton, England
Job Type Permanent
Category Sales Representatives, Wholesale and Manufacturing
Posted June 23, 2026
Deadline August 02, 2026

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