Technical Product Support Engineer

Solve Critical Security Issues for Enterprises Operating at Global Scale
Build your career at the center of global cybersecurity. In this role, you'll safeguard enterprise networks, solve real-world security challenges, and collaborate with international experts shaping cloud-first protection. It's hands-on ownership, high-impact problem solving, and a clear path to operating at the top tier of global tech talent.
Job Description
As a Technical Product Support Engineer, you will own and resolve customer security issues end to end, diagnose complex network and cloud challenges, and serve as a trusted technical advisor. You'll collaborate with global teams, advocate for customers, and help scale a high-impact global support operation.
Role Snapshot
Employment Type: Indefinite term type contract
Shift: Day shift, Split days off
Work Setup: Work from home/Remote, Colombia
Exciting Perks Await
5 days work week
Work from home arrangement
Day shift schedule