About the Role
Technical Operations Manager
IT Operations, Data & Infrastructure
- Lead daily operations across enterprise IT infrastructure and systems, ensuring uptime, security, and performance
- Maintain the service catalogue and streamline interfaces to ensure technology solutions are accessible and effective
- Manage data sources and retrieval, licensing compliance, and operational budgets
Service Management
- Ensure service delivery is aligned to SLAs with minimal disruption and high user satisfaction
- Lead the IT service desk, ensuring timely resolution of incidents and requests
- Implement continuous service improvements and drive maturity in ITSM practices
Incident, Problem & Change Management
- Chair the Technical Change Committee and lead enterprise change control processes
- Oversee incident response, root cause analysis, and proactive problem resolutio...
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