Technical Operations Engineer

Responsibilities

• Provide technical support and communication to customers subscribing to CDN and/or Security solutions.
• Monitor system alerts, security events, and/or performance issues.
• Perform basic configuration changes, troubleshooting, and initial incident assessments before escalating to a backend support team according to pre-established procedures and runbook.
• Support onboarding of applications and domains onto CDN and/or Security systems.
• Analyze HTTP/HTTPS traffic logs to identify suspicious or malicious behavior.
• Maintain operational documentation, incident records, and shift handover notes.
• Participate in shift rotation/on-call support when required.

Job Requirements

• Diploma or Bachelor’s degree in Cybersecurity, IT, Computer Science, or related field.
• 1–2 years of experience in security operations, network operations, or technical support.
• G...