Technical Lead, Support Engineering

Overview

Tekton Labs is looking for a Technical Lead in Support Engineering to work on a large-scale video streaming platform used by millions of users worldwide. In this role, you will lead a team of developers, manage end-to-end support operations, and contribute to feature development, SDK updates, and production reliability. This is a senior-level, full-time hybrid opportunity based in Guadalajara, Mexico.

Offer: Contractor: USD

Timezone: (UTC-06:00) Mexico City, Mexico - Central Time (CT)

English Level: B2 - Upper Intermediate

Spanish Level: C2 - Native

Responsibilities

• Provide technical leadership to developers on support-related tasks and production issues
• Manage local and remote developer teams within the region
• Own bug fixes in production applications and verify their resolution
• Contribute to feature development, SDK updates, code enhancement and refacto...