Technical Implementation Manager (SaaS)

Regional Operations Manager - SaaS Technology Solution Implementation

Role Overview

The Regional Operations Manager is responsible for leading regional operations and implementation of the company's F&B SaaS solutions. This role oversees end-to-end delivery-from onboarding and implementation to post-go-live operations-ensuring high service quality, strong merchant adoption, and operational excellence across the region.

You will lead a regional operations team, collaborate cross-functionally with Product, Engineering, Sales, and Customer Success, and drive continuous improvement through data-driven insights.

Key Responsibilities

Regional Operations & Delivery

• Own regional operations for SaaS solution implementation across F&B merchants
• Ensure consistent, high-quality delivery of implementations aligned with global standards
• Act as the escalation point for complex merchant issues and operational risks <...