Technical II, IT Operations

We are looking to hire a bilingual IT Operations Engineer with proven experience supporting enterprise infrastructure, familiar with IT Ops processes and oriented to operation continuity. Experience in incident management, system monitoring, and technical troubleshooting across diverse platforms. With the ability to collaborate with multiple support teams and focused to maintain a high-level service and deliver efficient technical solutions. Committed to continuous improvement and operational excellence in fast-paced environments.
Requirements:
Knowledge Operating Systems: Windows Server, Linux (RHEL, Ubuntu), macOS
Networking: TCP/IP, DNS, DHCP, VPN, firewalls
Tools: Active Directory, PowerShell, SCCM, Azure, BigFix, SharePoint, MSOffice
Monitoring: AppNeta, Wireshark
ITSM Platforms: ServiceNow
Security: Endpoint protection, vulnerability management, access control
Bachelor's degree (mandatory)
ITIL Foundation (mandatory)
CompTIA Network+ / Security+ (opt...