Full time

Technical Help Desk Troubleshooter

Posted by 299 KONE Areeco Ltd • Riyadh, Riyadh Province, Saudi Arabia

📍 Riyadh, Riyadh Province 🕒 March 01, 2026

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About the Role

We are looking for A Technical Help Desk Troubleshooter who will be the first point of contact in technical queries and provides remote technical support during the maintenance phase of KONE and/or non-KONE products. 
A Technical Help Des (THD) Troubleshooter will support maintenance technicians in resolving technical issues, working to ensure products are maintained in compliance with KONE’s safety, process and quality requirements. 
Technical help desk and site support services for Front Lines:
Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution.
Provide spare part identification support.
Support in proximity stock definition for new LIS.
Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs.
Together with 24/7 Operations Center support technicians in configuring and repairing KRM devices and connections.
            

Job Details

Location Riyadh, Riyadh Province
Job Type Full time
Category Computer Occupations
Posted March 01, 2026
Deadline April 10, 2026

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