Full-time
Technical Field Operations Technician
Posted by Milestone Technologies, Inc. • Pune, Maharashtra, India
About the Role
Job Description: Technical Field Operations Technician
We are seeking a skilled Technical Field Operations Technician to join our team, providing exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader, and we are looking for a stellar representative to deliver above-and-beyond service to our client.
Key Responsibilities
- Concierge-Level Customer Experience: Deliver premium, white-glove support to internal employees via face-to-face interactions, chat, and phone, stressing the importance of high-quality service in every interaction.
- Prompt Walk-Up Support: Provide immediate and efficient assistance to users who visit the support desk, ensuring a quality and timely resolution.
- Proactive Communication: Keep users consistently informed about the status of their IT incidents, requests, and problems, maintaining transparency and service excellence.
- User Education: Equip users with knowledge of basic IT functions and ne...
We are seeking a skilled Technical Field Operations Technician to join our team, providing exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader, and we are looking for a stellar representative to deliver above-and-beyond service to our client.
Key Responsibilities
- Concierge-Level Customer Experience: Deliver premium, white-glove support to internal employees via face-to-face interactions, chat, and phone, stressing the importance of high-quality service in every interaction.
- Prompt Walk-Up Support: Provide immediate and efficient assistance to users who visit the support desk, ensuring a quality and timely resolution.
- Proactive Communication: Keep users consistently informed about the status of their IT incidents, requests, and problems, maintaining transparency and service excellence.
- User Education: Equip users with knowledge of basic IT functions and ne...
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