Technical Engineer – Red Hat

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Responsibilities

• Schedule with customers on preventive maintenance activities.
• Perform onsite comprehensive preventive maintenance.
• Generate comprehensive preventive maintenance reports.
• Upload preventive maintenance reports to Field Service Management System.
• Update tickets in a timely manner in Field Service Management System.
• Provide technical assistance to Level 1 Engineers.
• Provide onsite or offsite support to customers.
• Prepare incident reports if required.
• Prepare problem management reports, if required.
• Handle small scale projects independently and assists in large scale project deployment.
• Assist in project deployment and ensures deployment according t...