Technical Engineer – Non Unix

Responsibilities:

Technical Support and Incident Management:

• Provide technical assistance to Level 1 Engineers and handle escalations.
• Offer onsite and offsite troubleshooting for non-UNIX system issues.
• Update Field Service Management System with timely and accurate information regarding incidents and resolutions.
• Prepare incident and problem management reports when required, ensuring thorough documentation of technical issues and resolutions.
• Assist in preparing and reviewing problem management reports, contributing to resolution efforts.

Preventive Maintenance and Reporting:

• Schedule preventive maintenance activities with customers and perform onsite preventive maintenance.
• Generate comprehensive maintenance reports and ensure they are uploaded to the Field Service Management System.
• Follow up with customers to ensure satisfaction with maintenance activities and address any arising ...