Technical Engineer, Customer Support

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Reporting to the Manager of Customer Support, the Technical Support Engineer will be responsible for delivering expert assistance to clients across all current and future Payment product offerings provided by Finastra.

Key Responsibilities

Your deliverables as a Technical Application Support Engineer will include, but not limited, to the following:

• Provide professional application and technical support & consultation to clients of Finastra Payment products, typically banks or major corporations.
• Provide tier 2 support: act as initial escalation point for...