Technical Director - Customer Strategy Department, Platform Strategy Supervisory Department

Description

Department Overview

Rakuten Group is headquartered in Japan and serves approximately 100 million customers domestically, while operating in 30 countries and regions globally. The company offers more than 70 services across e-commerce, payments, fintech, telecommunications, media, sports, and more.

For this role, we are hiring a Technical Director in the Platform Strategy Supervisory Department (PFSD), a corporate organization reporting directly to the COO/Vice Chairman. PFSD is not responsible for operating a specific service; instead, it drives group-wide customer strategy and ecosystem growth initiatives, primarily through marketing-led planning and execution across Rakuten Group.

As a Technical Director, you will lead both implementation/development execution and cross-functional problem solving to deliver measurable business outcomes, for products tied to Rakuten’s asset strategy-especially Points and Coupons-from ...