Technical Delivery Lead

Description

Technical Delivery Lead (Engagement Services)

We need a delivery‑first Technical Delivery Lead to run complex CRM and data‑led programmes across multiple squads, bringing structure, visibility, and predictable software delivery, not just tracking activity.

Programme Overview (Context for the Role)

This role sits within a central function that enables multiple value streams across the business.

The successful candidate will operate across multiple concurrent programmes, with primary focus on:

1. CRM Improvement Programme (Dynamics)

Ongoing enhancements and upgrades across Microsoft Dynamics CRM environments

Supporting customer, sales (advisor), and servicing journeys

Driving consistency, performance, and usability across the platform

2. Data Migration Programme

Supporting complex data migrations and integrations

Ensuring smooth transition of data across systems and platforms

Working close...