Full-time
Technical Customer Support Specialist
Posted by BD (Becton, Dickinson and Company) • Wroclaw, Poland, Poland
About the Role
**Job Description Summary**
Technical Customer Support Specialist is responsible for supporting day-to-day business operations of BD Learning Academy and associated learning platforms. The role will assist business partners, customers, IT, and stakeholders in providing technical customer support.
**Job Description**
**Main responsibilities will include:**
**Technical**
+ Primary customer and internal associate support for customer facing BD portals including, but not limited, to BD Learning Academy (BDLA), My BD Learning:
+ Day-to-day system and course access support for end users, including new user confirmations and access level validations
+ Tier 1 customer support, including registrations, logins, and browser issues, as well as locating, accessing and using courses and portal functionality
+ Tier 2 customer support, including database corrections, batch user list imports,...
Technical Customer Support Specialist is responsible for supporting day-to-day business operations of BD Learning Academy and associated learning platforms. The role will assist business partners, customers, IT, and stakeholders in providing technical customer support.
**Job Description**
**Main responsibilities will include:**
**Technical**
+ Primary customer and internal associate support for customer facing BD portals including, but not limited, to BD Learning Academy (BDLA), My BD Learning:
+ Day-to-day system and course access support for end users, including new user confirmations and access level validations
+ Tier 1 customer support, including registrations, logins, and browser issues, as well as locating, accessing and using courses and portal functionality
+ Tier 2 customer support, including database corrections, batch user list imports,...
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