Technical Customer Support I

Job Title: Technical Customer Support I

Location: Bayan Lepas, Penang

Job Types: Contract 12 months, (If performed, could be absorb to be permanent employee

Salary: Up to RM 3,000 +

Benefits: Shift Allowances, Medical Insurance, etc.

Job Summary:

• The Technical Customer Support I role involves resolving customer issues via telephone, email, or chat using basic technical knowledge and interpersonal skills. The role requires troubleshooting problems with applications, products, and vendors, documenting customer issues, escalating when necessary, and developing knowledge across multiple applications and platforms.

Key Responsibilities:

• Communicate technical solutions clearly and effectively to customers
• Handle and diffuse upset or frustrated customers professionally
• Fully document all customer interactions in real-time
• Solve problems within defined quality standards using a basic understa...